Business Operating Systems
The term business operating systems (BOS) refers to standard, enterprise-wide collection of business processes used in many diversified industrial companies. The definition has also been extended to include the common structure, principles and practices necessary to drive the organization.
Meeting rhythm, standard operating procedures and processes. Communication systems, hiring systems, all the items 'between' each department fit into Business Operating Systems. Also simply referred to as Business Systems, and Business Operations.
Often owners and management can be so busy 'doing' no one is looking at what is being done or why. "Sacred Knowledge" problems can run amok.
For example, maybe only 1 or 2 key employees know where everything is. There is no 'company wiki' or index of resources. Good people may be unable to execute. Or sales & opportunities lost due to inefficiencies in the supply chain or elsewhere. Inventory over stocked or under stocked due to lazy systems. All these types of issues require someone who's sole focus is smooth operations.
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